Information regarding Transnet may be accessed on this page. The request and internal appeals forms (with different contact addresses for requests directed at Transnet and Spoornet) may be downloaded below. You will be able to indicate the specific business unit whose records you will request to access on the form itself. It is advised that you also consult the Plain Language Version of PAIA (Open Democracy Advice Centre) if you intend submitting a request to the single point of entry for PAIA in Transnet.

Promotion of Access to Information Act (link to Act)

Manual of Transnet as a public Body

English            Sotho            Zulu

The Promotion of Access to Information 2 of 2000 (PAIA) form below may be downloaded by requesting to complete and submit to one entry point in Transnet dedicated to PAIA. Please see the contact details on the form itself.

Request Form

Transnet Group            Spoornet

Internal Appeals Form (used when a request was refused)

Transnet Group            Spoornet

Significance of PAIA

Section 32 of the Constitution guarantees the right of access to information held by the State and other persons of the institutions. The Promotion of Access to Information Act 2 of 2000 (PAIA) provides the framework and procedures for the exercise of the constitutional right to information as swiftly, inexpensively and effortlessly as is reasonably possible. The South African Human Rights Commission (SAHRC) plays an important part in the implementation of PAIA
 

PAIA Definition of a Record

PAIA applies to a record(s) regardless when it came into existence. PAIA applies to all recorded information regardless of form or medium, whether in the possession or under the control of Transnet and its business units (PAIA Chapter1: Definitions and Interpretation).

Voluntary Disclosure of certain Categories of Transnet Records

Certain categories of public records of Transnet are available automatically without a person having to request in terms of PAIA. The only fee payable will be a prescribed fee for reproduction.

Request Procedure for Transnet Record(s) that include its Business Units: All requests to access a record(s) of Transnet and its business units must be made on the prescribed form which may be downloaded from this page.

Request Fees

PAIA makes provision for various types of fees or charges levied:

Request fee of R35-00
Access Fee
Deposits
Internal Appeals Fee
Public Records

South African Human Rights Commission – http://www.sahrc.org.za/paia_info.htm