202 Anton Lembede Str., Durban Central, 4001 / Email: tptcallcentre@transnet.net
Thank you for choosing to be part of our community at Transnet (“Company”,” we”, us”, or “our). We are committed to protecting your personal information right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at Clinic.Admin@transnet.net
This privacy notice describes how we might use your information if you:
Download and use our mobile application – Transnet Wellness App.
Engage with us in other related ways, including wellness questions or events.
In this privacy notice:
-“App” refers to any of our applications that reference or link to this privacy notice, including those listed above.
- “Services,” we are referring to our App, and other related services, including any wellness reports, health campaigns, or events.
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information we collect.
Personal information you disclose to us.
In short: We collect email addresses; usernames; passwords; and other similar information.
We collect personal information that you voluntary provide to us when you register on the App, express an interest in obtaining information about us or our health services, when you participate in activities on the App or otherwise when you contact us.
Health information you disclose to us.
In short: As an employee of the organisation, you are required to visit one of our clinics every 24 months or as required when requested to visit a clinic nearest to your workplace.
A registered nurse or health practioner performs the mandatory work-related medical assessment, collects personal health information that you voluntary provide to us on your visit , including your vitals, and other medical related data that may potentially impair your ability to perform your work-related tasks safely.
Personal information stored digitally.
In short: We store you information securely on out SharePoint data storage servers.
The data we collect is securely stored on out database servers and is only accessible by authorised clinic personnel.
In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal, safety and health obligations, and/or your consent.
We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon. If you chose to link your account with us to a third-party account (such as you Google or Apple account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
Request feedback. We may use your information to request feedback and to contact you about your use of our App.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you. We may use your personal information to send you health, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies. We may use your information for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal requests, we may need to inspect the data we hold to determine how to respond.
Fulfil and manage your wellness. We may use your information to fulfil and manage your health and wellness to ensure you comply with our health and safety requirements made through the App.
Administer health campaigns and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our campaigns.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries or offer support. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data that we hold on to the following legal basis:
Consent. We may process your data if you have given us consent for a specific purpose.
Legitimate interests. We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of contract. Where we have entered into a contract with you, we may process your personal information to fulfil its terms.
Legal obligations. We may disclose your information where legally required to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, including requests from public authorities relating to national security or law enforcement.
Vital interests. We may disclose your information where necessary to investigate, prevent, or address potential policy violations, suspected fraud, threats to any person’s safety, illegal activities, or litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Business transfers. We may share or transfer your information in connection with, or during promotion, moving departments and/or divisions.
In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information if it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business needs to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.
In short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data or market to children under 18 years of age. By using the App, you represent you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under the age of 18, please contact us at clinic.admin@transnet.net
In short: You have rights that allow you to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions, you have certain rights under applicable data protection laws. These may include the right (1) to request access and obtain a copy of your personal information, (2) to request rectification or erasure (3) to restrict the processing of your personal information, (4) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such requests, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at clinic.admin@transnet.net
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Opting out of email marketing: You can unsubscribe by mailing us at clinic.admin@transnet.net
In short: Yes, we will update this notice to stay compliant with relevant laws.
The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
If you have questions or comments about this notice, you may email us at clinic.admin@transnet.net
POST TO:
Transnet Port Terminals
202 Stalwart Simelane Street
Durban, Kwazulu
South Africa
4001
202 Anton Lembede Str., Durban Central, 4001 / Email: tptcallcentre@transnet.net
